Cashier Countertop Management

 Cashier Countertop Management Essay



Operations Administration

JUSCO (Kornhill Store)

Cashier Counter Administration

Course Code: BUS 305 (Section 6)

Lecturer: Kong Chun Yu, Naskie

Group Member:

Chan Package Ling 093086

Kwok Ka Ching 093088

Hui Ka Yan 093094

Hung Yeuk Yu 093139


1 . Introduction

installment payments on your Methodology

several. Background of JUSCO

some. Problems in JUSCO (Kornhill Store)

some. 1 Structure

4. 2 Effectiveness of self-service express desks

4. three or more Manpower layout

5. Suggestions

6. Summary

7. Sources

Appendix A: Questionnaire

Appendix B: Form of data collection

Appendix C: Results of questionnaires

Appendix D: Effects of web page visits

1 . Introduction

When we go shopping at the supermarket, the compny seeks to make a major purchase due to variety of merchandise with desirable packages and logos. Almost all of the times, the cashiers possess a long queue. We need to wait a long time to get the payment. The extended queue always makes customers feel annoying and lower their particular buying offers. The same condition is found in JUSCO (Kornhill Store). Specifically at the trips, the situation is usually even worse. We have to spend in least a couple of minutes standing in lines for the payment.

In contrast to other huge supermarkets just like Parknshop and Apita, JUSCO (Kornhill Store) has a exclusive cashier surfaces arrangement. The cashier surfaces are split up into mainly several types: prevalent counters that accept all kinds of payments, cash express counter tops that agree to cash repayments only, self-service express surfaces with popularity of Octopus card payment only without packing services cashier counter tops that consumers have to bunch the products inside their own luggage by themselves. With no doubt, desks that agree to all kinds of obligations have the a lot of people standing in the queues although the other three types comparatively have got shorter waiting lines. Though line share and machines were used to help producing the payment at the same time, the issues of very long waiting time still cannot be solved.

Additionally , the arrangement of numbers of cashiers and cashier counters open by peak hours and nonpeak hours as well affects the cashier countertop management of JUSCO (Kornhill Store). In case the numbers of the cashier and cashier counter tops arranged are exactly the same within those two periods, the issues of incorrect resources allowance arisen can irate a client and it can become one of the major factors behind loss in sale.

Powerful and nice cashier counters can be a image of a incredibly professionally maintained supermarket. The cashier countertop is the maximum number of interaction with the buyers that a superstore has. Consequently , the cashier counter ought to be managed successfully all the times.

In this job, we are going to give attention to cashier counter-top management of JUSCO (Kornhill Store) on peak hour and find out if there are any operation system problems, which will affect the effectiveness and performance of the cashier counters. Even as we found that there are different types of desks, line exhibit and also machines to help producing the repayment, are they most fully used? Why most of the people choose to never use the machine instead of queuing? Are the numbers of cashiers and cashier desks arranged properly at maximum hours and nonpeak hours? Are cashier counters correctly positioned? Following your review, we may also provide a lot of possible recommendations for JUSCO to rectify this situation and how to produce good make use of the cashier counter region.

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Inside the project, all of us collected the information through site visits, review and interview.

We completed the site visits on Wednesdays, Saturdays and Sundays coming from September to October at JUSCO (Kornhill Store). We all counted the number of customers who use various kinds of cashiers, the quantity of goods each customer consumes, method of repayment etc .. Also, we carried out the site sessions again in December to count the waiting moments of customers of various cashier surfaces. We hope to compare the flow of people between weekday...

References: Kyle. (2010, summer 29). 2010年行動付款用戶數破億. Retrieved via

AEON Stores (Hong Kong) Co., Limited

HKSAR. (2011, 10 16). Census ans statistics department. Retrieved from